Terms & Conditions

Last updated: 21.02.2026

Welcome to SoyUnique. These Terms & Conditions govern your use of our website and the purchase of products from www.soyunique.eu. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About SoyUnique

SoyUnique is an EU-based small business specialising in handmade candles, wax melts, fragrance oils, and home fragrance products.

Website: https://soyunique.eu
Business name: SoyUnique
Contact email: soyuniqueltd@gmail.com

2. Eligibility to Purchase

By placing an order on this website, you confirm that:

• You are at least 18 years old, or
• You have permission from a legal guardian
• You are legally capable of entering into binding contracts

3. Products & Descriptions

We make every effort to display product descriptions, images, and colours as accurately as possible. However:

• Colours may vary due to screen settings
• Handmade products may have slight variations
• Product photos are for illustrative purposes only

All candles, wax melts, and fragrance products are intended for decorative and home fragrance use only and must be used according to provided safety instructions.

4. Orders & Contract Formation

• All orders are subject to availability and acceptance
• An order confirmation email does not constitute acceptance
• A legally binding contract is formed once your order is dispatched

We reserve the right to:

• Refuse or cancel orders
• Limit quantities
• Correct pricing or description errors

5. Prices & Payments

• All prices are listed in EUR (€) unless stated otherwise
• Prices include applicable taxes unless stated
• Shipping costs are calculated at checkout

Payments are processed securely via third-party payment providers. SoyUnique does not store full payment card details.

6. Shipping & Delivery

• We ship across the European Union
• Delivery times are estimates and may vary
• We are not responsible for delays caused by couriers or external factors

Risk of loss passes to the customer upon delivery.

7. Right of Withdrawal (EU Consumers)

In accordance with EU consumer law, customers have the right to withdraw from a purchase within 14 days of receiving the goods, unless an exception applies.

To exercise this right, you must notify us in writing via email.

8. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Custom & Personalised Products

• Made-to-order candles
• Personalised or customised items

These items are non-refundable and non-returnable.

• Fragrance Oils

Due to hygiene and safety reasons, fragrance oils cannot be returned or refunded.

Customers are informed of these exclusions before purchase.

9. Returns & Refunds

Returns and refunds are handled according to our Refunds & Returns Policy, which forms part of these Terms.

Please review that policy carefully before purchasing.

10. Damaged or Defective Products

If a product arrives damaged or defective:

• Contact us promptly
• Provide clear photographic evidence before disposal

We will assess each case individually and offer a replacement or refund where appropriate.

11. Candle Safety & Liability Disclaimer

All SoyUnique products must be used responsibly.

By purchasing from SoyUnique, you agree that:

• Candles should never be left unattended
• Products must be kept away from children and pets
• Safety instructions must be followed at all times

SoyUnique is not liable for damage, injury, or loss resulting from improper use of our products.

12. Intellectual Property

All content on this website, including:

• Text
• Images
• Logos
• Product designs

is the intellectual property of SoyUnique and may not be copied, reproduced, or used without written permission.

13. Privacy & Data Protection (GDPR)

We process personal data in accordance with the EU General Data Protection Regulation (GDPR).

Details about how we collect, use, and protect your data can be found in our Privacy Policy, which forms part of these Terms.

14. Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for their content, policies, or practices.

15. Limitation of Liability

To the fullest extent permitted by law:

• SoyUnique shall not be liable for indirect or consequential damages
• Liability is limited to the value of the purchased product

This does not affect your statutory consumer rights.

16. Governing Law & Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws of the European Union and the laws of the country in which SoyUnique operates.

Any disputes shall be subject to the jurisdiction of the relevant EU courts.

17. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date.

18. Contact Information

For any questions regarding these Terms & Conditions, please contact us at: soyuniqueltd@gmail.com